F.A.Q.s

Payment Information

What Payment Methods Are Accepted?

International cards and currencies

Your business can accept all major debit and credit cards from customers in every country in 135+ currencies.  You can also use 3D Secure for any payment.

  • Visa
  • Master Card
  • American Express
  • Discover
  • JCB
  • Diners Club
  • 3DS

Payment methods

Go beyond credit cards and support bank and direct debit payments, local payment wallets, and cryptocurrency

Is Buying On-Line Safe?

joyforpets.com adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Orders & Returns

How do I place an Order?

Add the desired item to the cart and proceed to checkout. Choose your shipping option (if any) apply your coupon code (if any) Choose your payment method and simply follow the steps on the checkout page.

Do I need an account to place an order?

No, you Do not.  You can place an order as a guest of the website but u cannot use the wishlist functionality. As long as you have a good Shipping address you won’t have any problems with the checkout.

Who should I contact if I have any queries?

Please do not send your purchase back to the manufacturer.

We can resolve any issues or questions you have if you just shoot us an email at – joyforpets@gmail.com

We will try to respond in a timely manner with a solution or an answer.

How Can I Cancel Or Change My Order?

If you wish to change or cancel your order, you may do so up until the time that your order has shipped. Once we have sent out your shipping confirmation, we no longer have the ability to make changes or to cancel the order.

Free Offers/Giveaways – Any “Free + Shipping” offers must be canceled within 24 hours of your order or until shipped.  Free items are non-refundable once shipped.

How Do I Track My Order?

We’ll prepare your order and send you a tracking number.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How Can I Return a Product?

*If for some unforeseen reason you do not receive you items with 45 days we will gladly issue out a refund or send out a replacement item at no cost to you.

Note:  Free Offers/Giveaways – Any “Free + Shipping” offers must be canceled within 24 hours of your order or until shipped.  Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to joyforpals@gmail.com and we will fix it 🙂


Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

joyforpals@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atcustserv@leaved.net and we will contact you about your returning your item.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.